Frequently Asked Questions

Send us your product, grade, target quantity and destination port through our RFQ form, e-mail (sales@bangkokexport.com) or WhatsApp (+66 99 272 4570). Our export team replies within 24–48 hours with pricing and the full specification.

For natural rubber, latex, charcoal and coconut products, orders are typically 1 × 20ft container. For processed products such as gloves and rubber bands, trial and pallet quantities are negotiable. Tell us your target quantity and we will advise the most practical option.

Yes — samples are available on request. The courier fee (DHL / FedEx / EMS) is paid by the buyer, and sample arrangements are confirmed together with the quotation.

Absolutely. We regularly work with first-time buyers: we can quote on CIF terms (freight and insurance included), explain every document before it is issued, and coordinate the shipment step by step until the container reaches your port.

Every order follows our five-step QC workflow: supplier verification, production monitoring, pre-shipment sampling and testing, loading supervision, and document verification. A Certificate of Analysis (COA) is provided for rubber, latex and food-product shipments.

Our partner factories hold certifications such as ISO, GMP/HACCP and Halal where applicable. We always state clearly whose certification it is — factory documents are shared per shipment or on request. Note: our household gloves are household/industrial grade, not medical devices.

For most products, yes. Share your specification sheet or target parameters and we confirm feasibility, pricing and lead time before you commit to anything.

EXW, FOB, CFR and CIF. First-time buyers usually choose FOB or CIF. See Export & Logistics for a plain-English explanation of each term.

Bangkok Port (Khlong Toei) and Laem Chabang Port — Thailand's main deep-sea gateway with direct services to all major markets.

Production and stock preparation typically take 7–25 days depending on the product and season. Sailing time then depends on your destination — roughly 1 week to the Middle East, 2–4 weeks to Asia/Africa, 3–5 weeks to Europe or the Americas. The exact schedule is confirmed in the Proforma Invoice.

Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin and COA as standard. Phytosanitary and Fumigation Certificates are provided for applicable products (e.g., charcoal, coconut products), plus Health/Halal Certificates where the producing factory is certified.

Payment is made by bank transfer (T/T). The exact terms — deposit and balance — are stated in the Proforma Invoice issued for every order, so nothing is ambiguous before you pay.

Visitors are welcome at our Bangkok office by appointment. For serious buyers, we can also arrange factory visits with our partner factories.

Yes. We never publish customer names, prices or shipment volumes. Your inquiry details are used only to serve your order.